Refund policy
Last updated: September 10, 2026
We want you to feel confident when ordering from Easevora. This Return and Refund Policy explains when products may be returned, who is responsible for return shipping, and how approved refunds are processed.
Return Window
You may request a return within 30 calendar days after the date your order is delivered.
To begin a return, contact us at support@easevora.com before sending any product back. Please include your order number, the item you wish to return, and the reason for the request. Products returned without prior authorization may not be accepted.
Return Eligibility
To qualify for a return, the product must generally be:
- unused, unworn, clean, and in substantially the same condition in which it was received;
- returned with its original packaging, accessories, manuals, and promotional items, when applicable; and
- accompanied by proof of purchase.
We may reduce or refuse a refund when a returned product shows material wear, damage, contamination, missing parts, misuse, or alteration that was not caused by Easevora or the carrier.
Non-Returnable Items
The following items are generally not eligible for return unless they arrive damaged, defective, materially different from the description, or applicable law requires otherwise:
- gift cards;
- personalized or made-to-order products;
- perishable goods;
- opened or used personal-care, intimate, hygiene, or health-related products that cannot be safely resold;
- items marked “final sale” before purchase; and
- products damaged through misuse, improper care, unauthorized modification, or ordinary wear and tear.
Contact us if you are unsure whether your item is eligible.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or incorrect, contact support@easevora.com as soon as reasonably possible. Include your order number and clear photos or video showing the issue and the shipping packaging.
After verification, Easevora may provide an appropriate remedy, including replacement parts, a replacement product, a partial refund, or a full refund, depending on the circumstances and applicable law.
Return Shipping
Easevora covers reasonable return shipping costs for verified quality defects, damage on arrival, or incorrect items.
For returns based on personal preference, fit, color, change of mind, or another reason unrelated to a verified product or fulfillment issue, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless the return results from our error or applicable law requires otherwise.
We will provide the approved return address and instructions by email. Do not send products to the address shown on the package or website unless our support team instructs you to do so.
Exchanges
Exchange availability depends on current inventory. In many cases, the fastest option is to return the original item and place a new order after the return is approved. Contact us before taking either step.
Refunds
We will inspect the returned item after it is received. If the refund is approved, it will normally be issued to the original payment method within 5 business days.
Your bank, card issuer, or payment provider may require up to 10 additional business days to post the refund to your account. Easevora does not control financial institution processing times.
If more than 15 business days have passed since we confirmed your refund, contact support@easevora.com.
Order Cancellations
Contact us promptly if you need to cancel or change an order. We will make a reasonable effort to help before fulfillment begins. Once an order has entered processing or has shipped, it may need to follow the standard return process.
Mandatory Consumer Rights
Nothing in this policy limits any non-waivable rights or remedies available under applicable consumer protection law.
Contact
Easevora is operated by WORLDBIZ INC
Email: support@easevora.com
5441 S MacAdam Ave, Portland, OR 97239, United States